Refund policy

Return & Refund Policy

Last updated: [DATE]

At Dream Glow, your satisfaction is our priority. We stand behind every product we sell, which is why we offer one of the most generous return policies in the industry.

90-Day Return Window

You have 90 days from the date of delivery to request a return, no matter where in the world you are.

If for any reason you're not fully satisfied with your Dream Glow projector, you can return it for a full refund within this period.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition you received it
  • Unused and undamaged
  • In its original packaging with all included accessories and cables
  • Accompanied by proof of purchase (order number or receipt)

Returns requested after 90 days from delivery will not be accepted.

How to Start a Return

To initiate a return, contact us at Dreamglow133@outlook.com with:

  • Your order number
  • Reason for return
  • Photos of the item (if applicable)

Our team will respond within 2 business days with return instructions and the return address for your region.

Please note:

  • Items sent back without prior authorization will not be accepted or refunded.
  • Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us within 7 days if the item is damaged, defective, or incorrect. Include clear photos or video of the issue.

In these cases, we will cover the return shipping cost and send you a replacement or issue a full refund at no additional cost.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Items returned without original packaging or accessories
  • Items showing signs of use, damage, or misuse caused by the customer

Refunds

Once we receive and inspect your returned item, we'll notify you by email whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at Dreamglow133@outlook.com 

Exchanges

The fastest way to get the item you want is to return your original order and, once the return is accepted, place a new order separately.

Regional Consumer Rights

This policy is offered in addition to — not in place of — your statutory rights under local consumer protection laws.

  • European Union & United Kingdom: You are entitled to a 14-day cooling-off period under the EU Consumer Rights Directive and UK Consumer Contracts Regulations, in addition to our 90-day policy.
  • Australia: Our goods come with guarantees under the Australian Consumer Law that cannot be excluded.
  • United States: This policy complies with applicable federal and state consumer protection laws.
  • Other regions: Local consumer protection laws apply where relevant.

Nothing in this policy limits any rights you may have under the consumer laws of your country of residence.

Contact

For any questions about your order or this policy, contact us at:

Dreamglow133@outlook.com